Frequently Asked Questions

𒊹 Are you staffed 24 hours?

No. Although the club is available to members 24/7/365, our staff is only on-site Monday-Thursday 12pm-7 pm, and Friday, 12pm-4pm. Guests and drop-ins are only allowed during these hours. 

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𒊹 How do I cancel my membership? There are several options:

1) in the app click on your profile pic to see account management options

2) If you don't have access to the app call Member Services at 888-827-9262, or

3) call either club, or email bodyplexelbertonga@gmail.com.

**If there are past dues or late fees on the account, those must be paid before the account can be cancelled. There is also a 30 day cancellation fee equal to one month dues. 

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𒊹 Is there a cancellation fee? 

Yes. There is a 30 day cancellation notice which means that any dues coming up within the next 30 days 

must be paid at time of cancellation. You still have use of the gym during that 30 day period.

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𒊹 If I stop coming to the gym does my membership cancel on its own? No. You are still responsible for your dues according to your membership agreement, and charges will continue to accrue until you cancel or for 90 days, whichever comes first. Any account that reaches 90 days past due will be sent to third party collections.

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𒊹 If I turn my card off or block charges from Bodyplex does that cancel my membership? No. You are still responsible for your dues according to your membership agreement, and charges will continue to accrue until you cancel or for 90 days, whichever comes first. Any account that reaches 90 days past due will be sent to third party collections.

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𒊹 Can I update my payment card or make a payment online?

Yes – either through the Bodyplex Elberton app or  online at: https://www.myiclubonline.com/iclub/members/signin 

 

𒊹 Can I add family members to my account?

Yes! Call us or come in and we can add them to your current agreement.

 

𒊹 Can I bring a guest?

Guests are welcome only during our established business hours, for a $10.00 fee. All guests must check in with front desk staff and sign waiver/release of liability prior to using the facility.

**Members found bringing in non-members outside of staffed hours will have membership revoked. We check security cameras daily, don't do it!

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𒊹 Do you offer childcare?

No. Children of any age are not allowed on the gym floor and may not be left in the lobby. 

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𒊹 What is the minimum age requirement?

If a parent is a member, the minimum age is 12. HOWEVER, child must be under parental supervision at all times while in the facility. It is up to the parent to ensure children use equipment in a safe manner. The minimum age to be a primary account holder is 15. 

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𒊹 Can I use my friend’s or family member's membership?

No. Memberships are not transferrable and can be used only by the person whose name is on the agreement.